Privacy Policy

CH PLANT

Last Updated: 28 October 2026

1. Introduction

At CH Plant, we are committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, purchase products through our online shop, request quotations, contact our team or use any of our services.

CH Plant supplies plant machinery, excavator attachments, buckets, hydraulic equipment, spare parts and associated products to commercial and private customers.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and relevant electronic communications and privacy legislation.

By using our website or services, you acknowledge that your personal information may be processed as described in this policy. Where consent is legally required, we will request it separately.

2. Who We Are

For the purposes of applicable data protection legislation, the organisation responsible for determining how and why your personal information is processed is:

Trading Name: CH Plant

Registered Company Name: [Insert registered company name]

Company Registration Number: [Insert company number]

Registered Business Address: [Insert registered address]

Email: [Insert privacy contact email]

Telephone: [Insert contact number]

Website: [Insert website address]

For any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal information.

3.1. Personal and Contact Information

Full name.
Business or company name.
Billing and delivery addresses.
Email address.
Telephone number.
Job title or business role, where relevant.

3.2. Order and Transaction Information

Products purchased or requested.
Order numbers and transaction records.
Quotation and invoice information.
Payment status and transaction references.
Delivery and collection arrangements.
Returns, refunds and warranty records.
Customer service correspondence.

3.3. Payment Information

Where customers make purchases through our website or by other accepted payment methods, payment information may be processed by authorised third-party payment service providers.

CH Plant may receive transaction confirmations, payment references and limited payment details necessary to administer orders and refunds.

We do not intentionally store full payment card details on our own systems where payments are handled by an external payment processor.

3.4. Website and Technical Information

When you access our website, certain technical information may be collected automatically, including:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Website pages visited.
Date and time of website visits.
Referring websites.
Website interaction and usage information.
Cookie identifiers and similar online technologies.

3.5. Communications and Enquiries

We may retain information provided when you contact us by email, telephone, online contact form or other communication methods.

This may include enquiry details, machinery specifications, requested quotations and correspondence relating to orders or after-sales support.

4. How We Collect Personal Information

We may obtain personal information when you:

Visit or browse our website.
Create an online customer account, where available.
Place an order through our online shop.
Request a quotation for machinery or attachments.
Purchase goods through telephone or email correspondence.
Submit an enquiry or contact form.
Arrange delivery or collection.
Request a return, refund or warranty repair.
Subscribe to marketing communications.
Communicate with our customer service or sales team.

We may also receive limited personal information from payment providers, delivery companies, business partners and other third parties where necessary and legally permitted.

5. How We Use Your Information

CH Plant may use personal information for the following purposes:

5.1. Processing Orders

To process purchases, confirm payments, issue invoices, arrange dispatch and fulfil customer orders.

5.2. Quotations and Sales Enquiries

To prepare quotations, respond to product enquiries and provide information about machinery, attachments and related equipment.

5.3. Delivery and Collection

To organise deliveries, arrange specialist transportation, communicate with haulage providers and coordinate customer collections.

5.4. Customer Service

To respond to enquiries, resolve complaints, investigate issues and provide after-sales support.

5.5. Returns and Warranty Claims

To assess returns, process refunds, arrange repairs and administer warranty claims.

5.6. Business Administration

To maintain financial records, manage customer accounts, monitor transactions and meet accounting and legal obligations.

5.7. Website Operation and Security

To maintain website functionality, prevent fraud, identify security threats and improve website performance.

5.8. Marketing Communications

Where permitted by law, to provide information about products, offers, services and company updates.

Customers may opt out of direct marketing communications at any time.

6. Our Legal Basis for Processing Personal Information

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, CH Plant may rely on the following legal bases:

Contractual Necessity

Where processing is necessary to enter into or perform a contract with an individual, including processing orders, arranging deliveries and handling contractual enquiries.

Legal Obligations

Where processing is necessary to comply with legal requirements, including accounting, tax, record-keeping and applicable consumer protection obligations.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by the rights and freedoms of the individual.

Examples may include business administration, fraud prevention, website security, customer service and certain business-to-business communications.

Consent

Where consent is required, including for certain marketing communications and non-essential cookies.

Where we rely on consent, individuals may withdraw it at any time.

We will assess the appropriate lawful basis for each processing activity and will not rely on contractual necessity merely because information is useful for our business.

7. Online Shop Purchases

When you place an order through the CH Plant online shop, we collect the information necessary to process and fulfil your purchase.

This may include your name, contact information, billing and delivery addresses, order details and payment confirmation.

We use this information to:

Confirm and process orders.
Arrange payment and invoicing.
Dispatch products.
Provide delivery updates.
Handle returns and refunds.
Respond to customer enquiries.
Meet legal and accounting obligations.

Where necessary, relevant information may be shared with payment processors, courier companies, pallet networks or other delivery providers involved in fulfilling your order.

8. Direct Sales and Machinery Purchases

For machinery, excavator attachments and other products purchased outside the online shop, we may collect additional information necessary to prepare quotations and arrange transactions.

This may include business contact details, machinery specifications, delivery requirements and relevant correspondence.

We use this information to prepare quotations, administer orders, arrange transportation and provide after-sales support.

Where CH Plant acts as an intermediary or broker, relevant customer information may be shared with the contracting seller or other parties involved in the transaction, where there is an appropriate lawful basis.

9. Payment Processing

Payments may be handled through secure third-party payment service providers or banking institutions.

These organisations may process personal and financial information in accordance with their own privacy policies and applicable legal obligations.

CH Plant takes reasonable steps to use reputable payment service providers and appropriate payment security arrangements.

We do not sell customers’ financial information to third parties.

10. Sharing Your Personal Information

We do not sell personal information to third parties.

However, we may share relevant personal information with trusted service providers and organisations where necessary to operate our business.

These may include:

Payment processing providers.
Banks and financial institutions.
Courier and parcel delivery companies.
Pallet networks and specialist haulage providers.
Website hosting and maintenance providers.
Ecommerce and order management platforms.
Accounting and bookkeeping service providers.
IT support and cybersecurity providers.
Marketing and communication service providers.
Professional advisers, including accountants and solicitors.
Regulators, law enforcement agencies or other authorities where legally required.

We will only share information where there is an appropriate legal basis and will take reasonable steps to ensure that personal information is handled securely.

Where a third party processes personal information on our behalf, we will put appropriate contractual safeguards in place as required by law.

11. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, remember customer preferences, improve performance and understand how visitors use our website.

Cookies may include:

Essential Cookies

These are necessary for the operation of the website, including shopping basket functionality, security and checkout processes.

Analytics Cookies

These may help us understand website traffic, visitor behaviour and website performance.

Functional Cookies

These may remember preferences and improve the browsing experience.

Marketing Cookies

Where used, these may support advertising, campaign measurement and relevant marketing activities.

We will obtain consent before placing non-essential cookies or using similar technologies where consent is legally required.

Visitors will be able to manage applicable cookie preferences through the website’s cookie controls.

Further information about the specific cookies used, their purposes and retention periods should be provided through our cookie notice or cookie settings.

12. Marketing Communications

CH Plant may occasionally send information about products, promotions, new equipment, company updates and relevant services.

Marketing communications will only be sent where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing messages.

Where the law permits marketing without separate consent, we will comply with the applicable conditions, including providing appropriate opportunities to opt out.

Customers may unsubscribe from marketing emails using the unsubscribe link provided or by contacting us directly.

Opting out of marketing communications will not prevent us from sending essential order, payment, delivery or service-related messages.

13. How Long We Keep Your Information

CH Plant will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and contractual requirements.

Retention periods may vary depending on the type of information.

For example:

Order and invoice records may be retained for up to six years or longer where required by applicable law.
Warranty and returns records may be retained for the duration necessary to administer claims and meet legal obligations.
Customer enquiries may be retained for a reasonable period following the conclusion of correspondence.
Marketing information will be retained until consent is withdrawn, an opt-out is received or the information is no longer required.
Website analytics and cookie data will be retained according to the applicable settings and retention schedules.

We periodically review the information we hold and securely delete or anonymise personal information when it is no longer required.

14. Keeping Your Information Secure

CH Plant takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include:

Secure website connections.
Access controls and account permissions.
Appropriate password and authentication procedures.
Secure payment processing arrangements.
Software updates and security maintenance.
Restricted access to customer information.
Secure storage and appropriate disposal of records.

Although we take reasonable steps to protect personal information, no internet-based system can be guaranteed to be completely secure.

We will investigate suspected personal data breaches and notify affected individuals or the relevant authorities where required by law.

15. International Data Transfers

Some third-party service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, CH Plant will ensure that an appropriate legal transfer mechanism is in place where required.

This may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards and other required protections.

16. Your Data Protection Rights

Under applicable UK data protection legislation, individuals may have the following rights:

Right of Access

To request access to the personal information we hold about you.

Right to Rectification

To request correction of inaccurate or incomplete personal information.

Right to Erasure

To request deletion of personal information in certain circumstances.

Right to Restrict Processing

To request that we limit the use of your personal information in certain circumstances.

Right to Data Portability

To receive certain personal information in a structured, commonly used and machine-readable format, where applicable.

Right to Object

To object to certain processing activities, including processing based on legitimate interests and direct marketing.

Rights Relating to Automated Decision-Making

To exercise applicable rights concerning decisions made solely through automated processing that produce legal or similarly significant effects.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

These rights are subject to applicable legal conditions and exemptions.

17. Making a Data Protection Request

If you wish to exercise your data protection rights, please contact CH Plant using the details provided in this policy.

We may request reasonable information to verify your identity before responding.

We will normally respond to valid requests within one month, although this period may be extended where permitted by law.

We will explain any applicable extension or refusal in accordance with legal requirements.

18. Complaints and the Information Commissioner’s Office

If you have concerns about how CH Plant handles your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the independent authority responsible for overseeing data protection legislation.

Information Commissioner’s Office

Website: www.ico.org.uk

Telephone: 0303 123 1113

You may contact the ICO directly without first raising a complaint with CH Plant.

19. Third-Party Websites

Our website may contain links to websites operated by third parties.

CH Plant is not responsible for the privacy practices, security arrangements or content of external websites.

We recommend reviewing the privacy policies of any third-party websites before providing personal information.

20. Children’s Privacy

Our products and services are primarily intended for adults and businesses.

We do not knowingly seek to collect personal information from children for marketing or commercial purposes.

If we become aware that personal information has been collected from a child without an appropriate legal basis, we will take steps to address the matter in accordance with applicable law.

21. Changes to This Privacy Policy

CH Plant may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers or legal requirements.

Any revised version will be published on our website with an updated revision date.

Where a change materially affects how personal information is processed, we will provide additional notice where required by law.

22. Contact Information

For questions about this Privacy Policy, personal information or your data protection rights, please contact:

Registered Company Name: CH Plant LTD

Email: support@ch-plant.co.uk

Telephone: 01733 913149

Website: ch-plant.co.uk