Terms & Conditions

CH PLANT

Terms & Conditions of Sale, Online Purchases, Returns and Website Use

Last Updated: October 2026

1. General Terms and Conditions

1.1. These Terms and Conditions apply to all machinery, plant equipment, excavator attachments, buckets, hydraulic attachments, spare parts, accessories and other products supplied by CH Plant, whether purchased through the online shop, by telephone, by email, through a quotation, by invoice or by any other agreed sales method.

1.2. CH Plant specialises in professional equipment intended for commercial, construction, agricultural, industrial and trade use, including products purchased for resale.

1.3. All prices exclude insurance unless expressly stated otherwise. Customers are responsible for arranging appropriate insurance cover for their equipment, subject to the applicable rules concerning risk and delivery.

1.4. All orders are subject to these Terms and Conditions and any additional terms expressly agreed in writing.

1.5. Payment of a deposit or payment for goods constitutes acceptance of the applicable Terms and Conditions, provided these have been made available to the customer before the contract is concluded.

1.6. Once a contract has been formed, an order may only be cancelled or amended in accordance with these Terms and Conditions, by mutual agreement or where required by law.

1.7. Nothing in these Terms and Conditions excludes or restricts any statutory rights that cannot lawfully be limited.

2. Order Acceptance and Payment

2.1. Orders placed through the CH Plant website, by telephone, email or quotation constitute an offer to purchase goods.

2.2. An order is accepted when CH Plant issues an express written acceptance or dispatches the goods, whichever occurs first, unless a different process is expressly agreed.

2.3. Automated acknowledgements of online orders do not necessarily constitute acceptance.

2.4. Unless otherwise agreed in writing, full payment must be received and cleared before machinery or equipment is prepared for collection or dispatch.

2.5. CH Plant reserves the right to decline an order before acceptance for legitimate commercial reasons, including product unavailability, incorrect pricing, payment issues or delivery difficulties.

2.6. Where CH Plant is unable to fulfil an order and has already received payment, the amount paid for the unfulfilled order will be refunded in full.

2.7. Any alternative payment terms must be agreed in writing.

3. Prices, Quotations and Availability

3.1. All prices are subject to confirmation before an order is accepted.

3.2. Quotations are based on the information available at the time of issue and may be withdrawn or amended before acceptance.

3.3. VAT and any other applicable charges will be displayed or communicated as required by law.

3.4. Product availability, specifications and pricing may change without notice before a contract is formed.

3.5. Where an error or material change is identified after an order has been accepted, CH Plant will contact the customer to agree an appropriate resolution.

3.6. CH Plant will not substitute materially different goods without the customer’s agreement.

4. Online Shop Purchases

4.1. This section applies to products purchased directly through the CH Plant online checkout.

4.2. Customers must provide accurate contact, billing and delivery information when placing an order.

4.3. Orders are subject to payment verification, stock availability and acceptance by CH Plant.

4.4. Where a customer is purchasing as a consumer, applicable distance-selling legislation and statutory cancellation rights will apply.

4.5. Business customers purchasing through the online shop do not automatically have a statutory 14-day change-of-mind cancellation right.

4.6. CH Plant offers eligible online shop purchases a 14-day change-of-mind return period, subject to the conditions set out in Section 6.

4.7. Where an online shop order qualifies for a statutory consumer cancellation right, the customer will receive the protections required by law.

5. Purchases Made Outside the Online Shop

5.1. This section applies to products purchased directly from CH Plant outside the online checkout, including machinery, excavator attachments, buckets, hydraulic equipment and other products ordered through:

• Direct quotations.

• Telephone orders.

• Email correspondence.

• Pro forma invoices.

• Direct bank transfer arrangements.

• In-person purchases.

• Special-order or individually sourced equipment.

5.2. For business-to-business transactions, orders are considered final once accepted, unless CH Plant agrees otherwise in writing or the customer has a legal right to cancel or reject the goods.

5.3. CH Plant may agree to accept the return of correctly supplied goods purchased outside the online shop at its discretion.

5.4. Where CH Plant agrees to accept a discretionary return of machinery, attachments, buckets, hydraulic equipment or other products purchased outside the online shop, a variable restocking fee may apply.

5.5. The restocking fee will be assessed individually and may vary depending on the type and value of the product, its condition, handling and inspection requirements, administration costs, storage requirements and any reasonable costs associated with returning the goods to saleable stock.

5.6. The customer is responsible for arranging and paying for return transportation unless otherwise agreed.

5.7. Goods returned under this discretionary policy must be unused, undamaged, complete and in a resaleable condition.

5.8. CH Plant reserves the right to decline a discretionary return where goods have been used, modified, damaged, specially manufactured or sourced to meet specific customer requirements.

5.9. Where a discretionary return is approved, CH Plant will confirm the applicable restocking fee and any additional return transportation charges before the customer proceeds with the return. The agreed charges will be deducted from the refund.

5.10. The 10% restocking fee does not apply where the customer is exercising a statutory right to cancel or obtain a refund, including where goods are faulty, misdescribed or otherwise do not conform to the contract.

5.11. Purchases made by telephone, email or other remote means may still qualify as distance contracts under consumer law, even where they were not placed through the online shop. In such cases, statutory consumer cancellation rights take precedence over the discretionary restocking policy.

6. Online Shop Returns and Consumer Cancellation Rights

6.1. Consumers purchasing eligible goods through the CH Plant online shop generally have 14 days from receiving the goods to cancel the contract without giving a reason.

6.2. Where multiple goods are delivered separately under one order, the cancellation period will generally run from receipt of the final item.

6.3. To exercise a statutory cancellation right, the consumer must notify CH Plant of their decision before the cancellation period expires.

6.4. Following cancellation, the consumer must return or hand over the goods within 14 days of notifying CH Plant, unless CH Plant agrees to collect them.

6.5. Goods may be inspected and handled to the extent reasonably necessary to establish their nature, characteristics and functioning.

6.6. Where goods have been handled beyond what is reasonably necessary, CH Plant may make a lawful deduction for any resulting reduction in value.

6.7. CH Plant will not charge a restocking or administration fee for a valid statutory consumer cancellation.

6.8. For business customers, the 14-day online shop return period is a discretionary commercial policy rather than a statutory cancellation right. Any return conditions and applicable charges must be agreed or clearly communicated before purchase.

6.9. Goods excluded from statutory change-of-mind cancellation rights, including qualifying personalised or made-to-specification products, will be identified where applicable.

6.10. Statutory cancellation rights do not affect separate rights concerning faulty or misdescribed goods.

7. Returns Outside the Standard Return Period

7.1. Requests to return goods outside the applicable cancellation or agreed return period will be considered individually.

7.2. Customers may be asked to provide their order number, a written explanation and photographs showing the condition of the goods.

7.3. CH Plant may offer a partial refund, exchange, credit or other mutually agreed resolution.

7.4. For discretionary returns of attachments, machinery and other equipment purchased directly from CH Plant, a variable restocking fee may apply. The amount will be determined on a case-by-case basis and communicated to the customer before the return is accepted.

7.5. CH Plant reserves the right to refuse discretionary returns where goods cannot reasonably be returned to stock.

7.6. This section does not restrict statutory remedies for faulty or non-conforming goods.

8. Return Transport and Collection Costs

8.1. Customers returning unwanted goods under a discretionary returns arrangement are responsible for the cost of return transportation unless otherwise agreed.

8.2. For statutory consumer cancellations, the customer will be responsible for direct return costs only where this responsibility has been properly disclosed before purchase.

8.3. For bulky machinery and equipment that cannot normally be returned by post, CH Plant will provide the required return cost information or a reasonable estimate before the consumer enters into the contract.

8.4. CH Plant may assist customers with arranging suitable return transport, with any agreed charges communicated in advance.

8.5. Where goods are faulty or do not conform to the contract, collection and return costs will be handled in accordance with applicable law.

8.6. Goods must be adequately secured and packaged for safe transportation.

9. Refunds

9.1. Refunds for valid statutory consumer cancellations will be processed within the periods required by law.

9.2. Where goods are returned following a valid consumer cancellation, CH Plant will refund the amount paid for the goods together with the original standard delivery charge where legally required.

9.3. Refunds will generally be issued within 14 days of CH Plant receiving the returned goods or receiving satisfactory evidence of their return, whichever occurs first, subject to the applicable rules.

9.4. Refunds will normally be made using the original payment method unless the customer expressly agrees otherwise.

9.5. Where CH Plant agrees to a discretionary return of goods purchased outside the online shop, any applicable restocking fee will be deducted from the refund. The fee will reflect the circumstances of the return and must be agreed with the customer.

9.6. Any other agreed deductions will be explained to the customer before the discretionary return is accepted.

9.7. No restocking fee will be applied where doing so would interfere with the customer’s statutory rights.

10. Bespoke, Made-to-Order and Specially Sourced Equipment

10.1. Certain machinery, attachments and accessories may be manufactured, adapted or sourced to meet individual customer requirements.

10.2. Such orders may require a deposit or full payment before manufacture or procurement begins.

10.3. Qualifying goods made to a consumer’s specifications or clearly personalised may be exempt from statutory change-of-mind cancellation rights.

10.4. Equipment is not automatically exempt merely because it is expensive, not held in stock or specially ordered from a supplier.

10.5. For business customers, cancellation of bespoke or special-order equipment is subject to written agreement and any applicable contractual cancellation charges.

10.6. CH Plant may decline discretionary returns of bespoke, modified or specially manufactured equipment.

10.7. Nothing in this section affects statutory rights concerning faulty or non-conforming goods.

11. Machinery Preparation and Dispatch

11.1. Machinery preparation, servicing, repairs, loading and dispatch arrangements will be carried out or organised by appointment where applicable.

11.2. Preparation times and estimated dispatch dates are provided in good faith.

11.3. CH Plant shall not be responsible for delays caused by circumstances outside its reasonable control, including delays in obtaining parts, additional repairs, supplier disruptions or transport availability.

11.4. Customers will be informed of significant delays where reasonably practicable.

11.5. Unless otherwise agreed, full payment must be received before preparation and dispatch.

11.6. Nothing in this section removes any mandatory consumer remedies arising from a failure to deliver within the legally required or agreed timeframe.

12. Delivery and Transportation

12.1. Delivery arrangements may be organised by CH Plant or by an approved transport provider.

12.2. Delivery dates are estimates unless expressly agreed as guaranteed.

12.3. Customers must ensure that suitable access and unloading facilities are available at the delivery location.

12.4. CH Plant shall not be responsible for delays outside its reasonable control, including transport cancellations, port congestion, adverse weather and customs delays, subject to applicable statutory rights.

12.5. Where delivery charges increase significantly before dispatch, CH Plant will notify the customer and seek agreement to any revised charge.

12.6. If revised charges cannot be agreed and the order cannot be fulfilled on the agreed terms, the customer will receive any refund required by the contract or applicable law.

12.7. Responsibility for loss or damage during transportation will be determined by the applicable contract and law.

12.8. For consumer purchases, risk will generally remain with CH Plant until the goods are received by the consumer or their nominated recipient, subject to the statutory rules concerning independently commissioned carriers.

13. International Orders and Exports

13.1. Customers purchasing goods for delivery outside the United Kingdom are responsible for applicable customs duties, import taxes, clearance charges and other destination-country fees unless otherwise agreed.

13.2. Customers are responsible for ensuring that imported machinery and equipment comply with applicable local regulations.

13.3. International deliveries may be delayed by customs inspections, port congestion, shipping disruptions or other circumstances outside CH Plant’s reasonable control.

13.4. CH Plant will make reasonable efforts to assist with shipping enquiries and documentation where appropriate.

13.5. Additional import or customs charges are payable by the customer unless expressly included in the agreed quotation.

14. Faulty or Defective Goods

14.1. Customers who believe that goods are faulty or defective should contact CH Plant as soon as reasonably practicable.

14.2. CH Plant may request photographs, videos, operating details or other reasonable information to assist with the investigation.

14.3. Where a qualifying manufacturing defect is established, CH Plant will consider the appropriate remedy under the warranty and applicable law.

14.4. Depending on the circumstances, remedies may include repair, replacement, an agreed alternative, a price reduction or refund.

14.5. Consumer customers retain their statutory rights under the Consumer Rights Act 2015, including applicable rights to reject non-conforming goods, obtain a repair or replacement, or receive a price reduction or refund.

14.6. Business customers retain the rights available under their contract and applicable law, subject to any valid contractual limitations.

14.7. No 10% restocking fee will apply where a refund is legally required because goods are faulty, misdescribed or otherwise non-conforming.

14.8. Where a fault is found to result from misuse, incorrect operation, accidental damage or inadequate maintenance, repairs may be chargeable, subject to applicable law.

15. Product Warranty

15.1. Unless otherwise stated, CH Plant provides a standard 12-month return-to-base commercial warranty on eligible products.

15.2. The warranty period begins on the date of delivery or collection unless otherwise specified in writing.

15.3. The warranty covers qualifying defects in materials and workmanship arising during normal use.

15.4. Equipment requiring warranty inspection or repair must be returned to CH Plant’s nominated premises or another authorised repair location.

15.5. Return transportation costs under the commercial warranty are normally the customer’s responsibility, except where applicable law requires otherwise.

15.6. CH Plant may inspect the equipment before approving warranty repairs or replacement.

15.7. The commercial warranty is additional to any applicable statutory rights and does not replace or restrict those rights.

16. Warranty Exclusions

The standard commercial warranty does not cover:

• Normal wear and tear.

• Worn or damaged bucket teeth, cutting edges, blades, pins, bushes and other wear components.

• Hydraulic hoses, seals, oils, lubricants and other routine consumables, except where a qualifying manufacturing defect is established.

• Damage caused by misuse, overloading or incorrect operation.

• Damage resulting from inadequate servicing or maintenance.

• Unauthorised repairs or modifications.

• Incorrect installation or unsuitable machinery compatibility.

• Damage arising from faults in the carrier machine.

• Recovery, lifting or transportation costs, except where otherwise required by law.

• Loss of earnings, downtime or business interruption, to the extent liability may lawfully be excluded.

• Indirect or consequential losses, to the extent permitted by law.

17. Product Compatibility and Installation

17.1. Customers are responsible for providing accurate machinery information when requesting compatibility advice.

17.2. Relevant information may include the make, model, operating weight, hydraulic flow, hydraulic pressure, dimensions and attachment mounting requirements.

17.3. CH Plant will use reasonable care when providing product guidance and recommendations.

17.4. Customers must ensure that equipment is fitted, operated and maintained in accordance with the relevant manufacturer’s instructions.

17.5. Damage resulting from incorrect installation, misuse or operation outside the manufacturer’s specifications may be excluded from warranty cover, subject to applicable law.

18. Brokerage and Third-Party Sales

18.1. Where CH Plant acts solely as a broker or intermediary between a purchaser and a third-party seller, separate contractual terms may apply.

18.2. The identity of the contracting seller and the role of CH Plant will be communicated where applicable.

18.3. Any applicable brokerage fees, payment arrangements, inspection responsibilities or other conditions will be agreed before the transaction is concluded.

18.4. CH Plant’s obligations in brokerage transactions will be determined by its agreed role and applicable law.

19. Website Use

19.1. By accessing or using the CH Plant website, visitors agree to comply with these Website Terms of Use.

19.2. Visitors who do not agree to these terms should discontinue use of the website.

19.3. CH Plant reserves the right to amend, suspend or discontinue website services where reasonably necessary.

19.4. Website access is provided on an as-available basis and uninterrupted availability cannot be guaranteed.

20. Website Information and Accuracy

20.1. Website information is provided for general information and product guidance purposes.

20.2. CH Plant makes reasonable efforts to ensure that descriptions, specifications, photographs and pricing information are accurate.

20.3. Product images may be illustrative, and minor variations in appearance or design may occur.

20.4. Material product specifications agreed as part of a sale will form part of the relevant contract.

20.5. CH Plant may update or amend website content at any time.

20.6. Website content should not be treated as legal, financial, engineering or other professional advice.

21. Intellectual Property

21.1. All website content, including photographs, graphics, product descriptions, logos, branding and written materials, belongs to CH Plant or its respective licensors unless otherwise stated.

21.2. These materials are protected by applicable copyright, trademark and intellectual property laws.

21.3. Visitors may print or download limited extracts for personal reference or legitimate internal business purposes.

21.4. Website content must not be reproduced, modified, redistributed or used commercially without prior written permission.

21.5. CH Plant may require unauthorised copies to be removed, returned or destroyed.

22. Customer Information and Privacy

22.1. CH Plant may collect and process personal information necessary to manage enquiries, orders, payments, deliveries, returns and customer communications.

22.2. Personal information will be processed in accordance with the CH Plant Privacy Policy and applicable data protection legislation.

22.3. Customers are responsible for ensuring that information supplied to CH Plant is accurate and up to date.

22.4. Further information about data processing is available in the company’s Privacy Policy.

23. Website Security

23.1. Visitors must not knowingly introduce viruses, malicious software or other harmful material to the CH Plant website.

23.2. Unauthorised access to website systems, servers or databases is prohibited.

23.3. Denial-of-service attacks, hacking attempts and other malicious activities are strictly forbidden.

23.4. Suspected criminal activity may be reported to the relevant authorities, including under the Computer Misuse Act 1990.

23.5. CH Plant may restrict access to users who breach these requirements.

24. External Websites and Links

24.1. The CH Plant website may contain links to websites operated by third parties.

24.2. These links are provided for convenience and information purposes only.

24.3. CH Plant does not control the content, security or privacy practices of external websites.

24.4. Visitors should review the relevant terms and privacy policies before using third-party services.

25. Limitation of Liability

25.1. To the fullest extent permitted by law, CH Plant excludes liability for indirect or consequential losses arising from website use or commercial transactions.

25.2. Such losses may include:

• Loss of income or revenue.

• Loss of business or commercial opportunities.

• Loss of profits or contracts.

• Loss of anticipated savings.

• Loss of goodwill.

• Business interruption or equipment downtime.

• Loss of data.

• Additional administration or management costs.

25.3. Any limitation of liability shall apply only to the extent permitted by applicable law.

25.4. Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

25.5. Nothing in these terms removes statutory consumer rights or remedies.

26. Governing Law and Disputes

26.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

26.2. Disputes arising from the supply of goods, website use or interpretation of these terms shall be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights concerning jurisdiction.

26.3. CH Plant and the customer agree to make reasonable efforts to resolve disputes through direct communication before commencing formal legal proceedings.

27. General Provisions

27.1. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to apply.

27.2. Any failure by CH Plant to enforce a contractual right shall not constitute a waiver of that right.

27.3. Changes to an individual sales agreement must be agreed in writing.

27.4. Where specific written terms have been agreed for a transaction, those terms shall take precedence over these general conditions to the extent of any inconsistency, subject to applicable law.

27.5. Changes to these Terms and Conditions will apply to future transactions and will not retrospectively amend existing contracts without lawful agreement.

28. Company Information

Trading Name: CH Plant

Registered Company Name: CH Plant LTD

Company Registration Number: 17411519

Registered Office: 4 Razorbill Court, Harrier Way, Yaxley, Cambridgeshire, PE7 3WL

VAT Registration Number: GB527807667

Website: ch-plant.co.uk

Email: support@ch-plant.co.uk

Telephone: 01733 913149

For enquiries concerning orders, deliveries, returns, refunds, warranties or these Terms and Conditions, please contact CH Plant using the details provided above.