Shipping Policy

CH PLANT

Shipping & Delivery Policy

Last Updated: October 2026

At CH Plant, we aim to provide a reliable and efficient delivery service for all products purchased through our online shop and directly through our sales team.

Due to the wide range of products we supply, delivery methods, charges and timescales may vary depending on the size, weight, location and availability of the equipment ordered.

This Shipping & Delivery Policy applies to all goods supplied by CH Plant, including online shop purchases, excavator attachments, buckets, hydraulic attachments, machinery, spare parts and other equipment purchased through quotations, invoices or direct sales arrangements.

1. Online Shop Orders

1.1. Products purchased through the CH Plant online shop will normally be dispatched using a suitable parcel courier, pallet delivery service or specialist transport provider, depending on the size and weight of the goods.

1.2. Available delivery options and applicable shipping charges will be displayed at checkout or otherwise communicated before the order is confirmed.

1.3. Orders will be processed following receipt and clearance of the required payment.

1.4. Dispatch times may vary depending on product availability, stock levels, order volumes and courier collection schedules.

1.5. Any estimated dispatch or delivery dates provided at checkout are intended as guidance unless expressly agreed as guaranteed.

1.6. Where an item is temporarily unavailable or subject to a longer lead time, CH Plant will make reasonable efforts to inform the customer.

1.7. Where a consumer order is not delivered within an agreed timeframe, or within the period required by law where no timeframe was agreed, the customer retains their applicable statutory remedies.

2. Larger Attachments and Direct Sales

2.1. This section applies to machinery, excavator attachments, buckets, hydraulic attachments and other large or heavy products purchased outside the online shop.

2.2. Such purchases may be made through quotations, telephone orders, email correspondence, pro forma invoices or other direct sales arrangements.

2.3. Due to the size and weight of these products, delivery arrangements will generally be quoted individually.

2.4. Delivery charges will depend on factors including:

• Product dimensions and weight.

• Collection and delivery locations.

• Transport availability.

• Loading and unloading requirements.

• Whether specialist lifting or transport equipment is required.

• Any additional handling, access or delivery requirements.

2.5. Unless expressly stated in the quotation or invoice, delivery charges are not included in the product purchase price.

2.6. CH Plant may arrange transportation on behalf of the customer using a suitable third-party transport provider.

2.7. Delivery arrangements will be agreed in advance and may be subject to transport availability.

2.8. Unless otherwise agreed in writing, all goods must be paid for in full before preparation, release or dispatch.

2.9. Any specific transport arrangements, delivery charges or collection requirements agreed for a direct sale will be confirmed in the relevant sales documentation.

3. Delivery Charges

3.1. Delivery charges for online shop orders will be displayed at checkout or communicated before the order is accepted.

3.2. Delivery charges for larger machinery and attachments may be calculated individually and provided by quotation.

3.3. Shipping costs may vary according to distance, product size, weight, fuel charges, carrier availability and other transport-related factors.

3.4. CH Plant reserves the right to revise a delivery quotation before it has been accepted.

3.5. Where unforeseen circumstances result in increased transport costs after an order has been accepted, CH Plant will notify the customer and seek agreement before applying any additional charge.

3.6. Customers will not be required to pay an increased delivery charge without their agreement.

3.7. Where a revised delivery arrangement cannot be agreed, the parties’ rights to cancel the affected order and receive any refund will be determined by the applicable contract and law.

4. Dispatch and Delivery Times

4.1. CH Plant aims to process and dispatch orders as efficiently as reasonably possible.

4.2. Delivery estimates may vary depending on whether the product is held in stock, requires preparation or must be obtained from a supplier.

4.3. Larger machinery and attachments may require additional time for inspection, servicing, preparation, packaging or loading before dispatch.

4.4. Estimated delivery dates are not guaranteed unless expressly agreed as such.

4.5. Delivery times may be affected by circumstances outside CH Plant’s reasonable control, including:

• Courier or haulage delays.

• Supplier or manufacturer delays.

• Availability of replacement parts.

• Mechanical preparation or repair requirements.

• Adverse weather conditions.

• Road closures and transport disruptions.

• Port congestion or shipping delays.

• Customs inspections and clearance procedures.

4.6. CH Plant will make reasonable efforts to notify customers of significant delays and provide updated delivery information where available.

4.7. Nothing in this section excludes statutory rights relating to late or failed delivery.

5. Pallet Deliveries and Heavy Equipment

5.1. Large, heavy or bulky products may be delivered by pallet network, haulage company or specialist transport provider.

5.2. Unless expressly agreed otherwise, pallet deliveries may be made on a kerbside basis or to the nearest safe and accessible unloading point.

5.3. Customers are responsible for informing CH Plant of any delivery restrictions before dispatch.

5.4. Such restrictions may include narrow access roads, low bridges, weight restrictions, steep gradients, restricted turning areas or unsuitable unloading surfaces.

5.5. Where unloading equipment is required, the customer must ensure suitable equipment and competent personnel are available unless unloading has been expressly included in the delivery service.

5.6. For machinery or attachments requiring a forklift, telehandler, crane or other lifting equipment, suitable unloading arrangements must be confirmed before delivery.

5.7. The transport provider may refuse to unload goods where it considers the location or unloading arrangements unsafe.

5.8. Additional charges arising from failed delivery attempts, unsuitable access or unavailable unloading facilities may be payable by the customer where such charges have been properly disclosed and agreed, subject to applicable law.

6. Customer Collection

6.1. Customers may collect eligible products directly from CH Plant by prior arrangement.

6.2. Collections must be booked in advance to ensure that the goods are prepared and suitable loading arrangements are available.

6.3. Customers collecting machinery or attachments must provide a suitable vehicle or trailer capable of safely carrying the equipment.

6.4. Customers are responsible for ensuring that their vehicle, load restraints and transportation arrangements comply with applicable road transport and safety requirements.

6.5. CH Plant may refuse to load equipment where the proposed vehicle or transportation method is considered unsafe or unsuitable.

6.6. Unless otherwise agreed, goods must be paid for in full before collection.

6.7. Responsibility for the goods following collection will be determined by the applicable contract and law.

7. Delivery Access and Customer Responsibilities

7.1. Customers must provide an accurate and complete delivery address when placing an order.

7.2. Customers are responsible for notifying CH Plant of any known access restrictions or special delivery requirements.

7.3. Where a delivery appointment has been agreed, customers should ensure that an authorised person is available to receive the goods.

7.4. Customers receiving heavy equipment must ensure that suitable unloading arrangements are available where required and agreed.

7.5. Any additional delivery charges caused by incorrect information, failed access or unavailable unloading facilities may be charged where contractually agreed and legally permissible.

7.6. Customers must not request drivers to undertake unsafe unloading procedures.

8. Missed or Failed Deliveries

8.1. Where a delivery attempt is unsuccessful because no authorised person is available, the carrier may arrange a further delivery attempt or return the goods to its depot.

8.2. Additional redelivery, storage or handling charges may apply where these have been clearly communicated and agreed.

8.3. For large machinery and attachments, failed deliveries may result in additional haulage charges.

8.4. CH Plant will notify the customer of any applicable additional charges before arranging redelivery.

8.5. Where a delivery fails due to an error by CH Plant or its appointed carrier, the customer will not be charged for correcting that failure.

9. Delivery Delays

9.1. CH Plant will make reasonable efforts to meet agreed delivery arrangements.

9.2. Delays may occasionally occur due to circumstances outside our reasonable control.

9.3. CH Plant will communicate significant delays as soon as reasonably practicable.

9.4. For business customers, CH Plant shall not be liable for indirect or consequential losses caused by delivery delays, including loss of earnings, machinery downtime or business interruption, to the extent such liability may lawfully be excluded.

9.5. Consumer customers retain their statutory rights where goods are not delivered within the agreed or legally required period.

9.6. Where an order cannot be fulfilled, CH Plant will provide any refund or remedy required by the applicable contract and law.

10. Damaged Goods During Delivery

10.1. Customers are encouraged to inspect goods and packaging upon delivery wherever reasonably possible.

10.2. If goods appear damaged, customers should notify the delivery driver and record any visible damage on the delivery paperwork where practical.

10.3. Customers should contact CH Plant promptly if goods arrive damaged, incomplete or incorrect.

10.4. Where possible, customers should provide:

• Their order number.

• Photographs of the damaged goods.

• Photographs of the packaging.

• A description of the damage or missing items.

• Any relevant delivery documentation.

10.5. CH Plant will investigate the issue and arrange an appropriate remedy in accordance with the contract and applicable law.

10.6. Failure by a consumer to identify or report damage at the time of delivery will not automatically remove their statutory rights.

10.7. Customers should retain damaged packaging where reasonably practical until the issue has been assessed.

11. Responsibility for Goods in Transit

11.1. Responsibility for loss or damage during delivery will depend on whether the purchaser is a consumer or business customer and on the agreed transportation arrangements.

11.2. For consumer purchases, risk will generally remain with CH Plant until the goods are received by the consumer or a person nominated by them, subject to applicable statutory exceptions.

11.3. Where a consumer independently commissions a carrier not offered by CH Plant, risk may transfer when the goods are handed to that carrier, as provided by law.

11.4. For business customers, the point at which risk transfers will be determined by the agreed sales and delivery terms.

11.5. Unless otherwise agreed, customers are responsible for arranging any additional transport insurance they require, subject to the applicable legal rules concerning risk.

12. Shipping Insurance

12.1. Product prices and delivery charges do not automatically include separate insurance cover unless expressly stated.

12.2. Customers purchasing machinery or equipment for business purposes are encouraged to arrange suitable insurance for transportation and subsequent use.

12.3. Where CH Plant arranges transport, the customer may request information about any insurance or carrier liability arrangements available.

12.4. The absence of separately purchased shipping insurance does not remove any responsibility CH Plant has under applicable law or the agreed contract.

13. International Shipping and Export Orders

13.1. CH Plant may arrange international delivery of eligible machinery, attachments and other products, subject to availability and agreement.

13.2. International shipping charges will generally be quoted individually unless displayed at checkout.

13.3. Unless expressly agreed otherwise, customers are responsible for applicable customs duties, import taxes, customs clearance charges and other fees imposed by the destination country.

13.4. International deliveries may be subject to additional inspections, documentation requirements and delays.

13.5. Customers are responsible for ensuring that goods comply with the relevant importation and operating requirements of the destination country, except where CH Plant has expressly agreed to undertake those responsibilities.

13.6. CH Plant will make reasonable efforts to provide the necessary commercial documentation for export shipments.

13.7. International delivery responsibilities, insurance arrangements and transfer of risk may be specified separately in the agreed quotation or sales documentation.

13.8. CH Plant shall not be liable for delays caused by customs authorities, ports or shipping providers outside its reasonable control, except where liability cannot lawfully be excluded.

14. Incorrect Delivery Addresses

14.1. Customers are responsible for checking that the delivery address supplied is accurate.

14.2. If an address needs to be amended after an order has been placed, customers should contact CH Plant as soon as possible.

14.3. Address changes cannot always be accommodated once goods have been dispatched.

14.4. Additional charges resulting from an incorrect address supplied by the customer may be payable where legally permissible.

14.5. CH Plant will not charge customers for correcting address errors caused by CH Plant.

15. Split Deliveries and Multiple Items

15.1. Where an order contains multiple products, CH Plant may dispatch items separately where appropriate.

15.2. Customers will be informed where separate deliveries materially affect the agreed delivery arrangements.

15.3. Additional delivery charges will not be imposed for split deliveries without the customer’s agreement.

15.4. For consumer orders delivered in multiple consignments, applicable statutory cancellation periods will be calculated in accordance with the relevant distance-selling rules.

16. Special-Order and Made-to-Order Products

16.1. Certain machinery, attachments and accessories may be manufactured, modified or sourced specifically for an individual order.

16.2. Such products may require additional preparation or production time before dispatch.

16.3. Estimated lead times will be communicated where available.

16.4. Where a significant delay occurs, CH Plant will contact the customer to discuss the available options.

16.5. Any applicable cancellation rights or restrictions will be governed by the CH Plant Terms & Conditions and relevant law.

17. Returns Following Delivery

17.1. Returns of products purchased through the CH Plant online shop are governed by the CH Plant Online Shop Returns & Refunds Policy.

17.2. Larger machinery, excavator attachments and equipment purchased through direct quotations, invoices or other sales arrangements may be subject to the separate Machinery & Attachments Returns Policy.

17.3. Discretionary returns of directly purchased attachments or machinery may be subject to a variable restocking fee, as outlined in the applicable sales terms.

17.4. No restocking fee will apply where a customer is exercising a statutory right to cancel or receive a refund.

17.5. Customers should refer to the relevant returns policy for information about return arrangements, transportation charges and refund procedures.

18. Governing Law

18.1. This Shipping & Delivery Policy forms part of the CH Plant Terms & Conditions.

18.2. All sales and delivery arrangements shall be governed by the laws of England and Wales, subject to any mandatory consumer protections.

18.3. Nothing in this policy excludes or restricts any statutory rights that cannot lawfully be limited.

19. Contact CH Plant

For delivery quotations, shipping enquiries, order tracking, collection arrangements or questions regarding transportation, please contact:

CH Plant LTD

Email: support@ch-plant.co.uk

Telephone: 01733 913149

Website: ch-plant.co.uk

Business Address: 4 Razorbill Court, Harrier Way, Yaxley, Cambridgeshire, PE7 3WL

Please provide your order number or quotation reference when contacting us so that we can assist you efficiently.